Shipping policy

At Aurelian Paws, we are dedicated to bringing high-quality pet supplies right to your doorstep. Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

All orders are processed within 1 to 3 business days (excluding weekends and holidays).
Order processing begins as soon as payment is verified.
Once your order has shipped, you will receive an automated email containing your tracking information.

2. Shipping Rates & Delivery Estimates

Shipping charges are calculated based on your total order value and destination, displayed clearly during checkout.

Shipping Method	Estimated Delivery Time	Maximum Delivery Time	Rate
Standard Shipping	7–15 business days	25 business days	Calculated at checkout

Standard Shipping: Delivery generally occurs within 7 to 15 business days following shipment.
Maximum Delivery Time: Please allow up to 25 business days for transit during peak seasons or potential postal delays. If your order does not arrive within 25 business days, please reach out to us for an immediate resolution (replacement or full refund).

3. Order Tracking

When your package leaves our fulfillment facility, you will receive a shipping confirmation email with a direct tracking link. You can check the real-time status of your package on the carrier’s portal or directly via aurelianpaws.com.

Note: Tracking details may take 24 to 48 hours after dispatch to update on the carrier system.

4. Incorrect Shipping Addresses

Please review your shipping details carefully prior to placing your order.

If you spot an error in your address, email support@aurelianpaws.com immediately.
Once an order has entered processing or has dispatched, we are unable to change the destination address. Aurelian Paws is not responsible for packages delivered to incorrect or incomplete addresses provided by the customer.

5. Damaged, Lost, or Stolen Packages

Damaged Items: If your items arrive damaged during transit, please take clear photos of the packaging and product, and notify us within 48 hours of delivery at support@aurelianpaws.com.
Stolen/Missing Packages: If your tracking status states "Delivered" but you have not received your package, please check with household members, neighbors, or your local postal office first. Aurelian Paws is not responsible for packages stolen post-delivery, but we will assist in opening a carrier inquiry where possible.

6. Customs, Duties & Import Taxes (For International Orders)

Aurelian Paws is not responsible for any customs fees, import taxes, or local clearance charges applied to your order. All fees imposed during or after shipping are the sole responsibility of the customer.